Reference

vivo500 Terms & Conditions for Indonesia

DANA, OVO, GoPay and QRIS rules sit beside the account steps in vivo500 Terms & Conditions, so you can check wallet use before opening an account.

Account eligibilityWallet conditionsPolicy accessSecurity steps
vivo500 vivo500 Terms & Conditions for Indonesia
HELP PATH

Support for Sic Bo Account Conditions

A clear contact route helps when a Terms & Conditions question affects your account or wallet status.

Account access If your phone verification or login step stalls, contact us through the account support…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and visible status.
Policy request To ask about a wording change or request a copy of an earlier condition…
SECURITY PRACTICE

How vivo500 Applies These Conditions

Terms & Conditions work alongside practical controls for account records, cookies and wallet checks.

Account records

We retain account and verification details for the period needed to operate the account, resolve a transaction question and meet…

Cookies

Cookies can keep a browser session connected to the correct account path.

Login security

Your Terms & Conditions include duties to protect login details and report unusual access.

Payment matching

For QRIS, DANA, OVO, GoPay, bank transfer or virtual account records, we compare the submitted reference with the account details…

Policy changes

When a condition changes, we place the current wording on this legal page.

Change requests

To request correction, access or deletion where available, use the account support route and describe the record concerned.

Terms & Conditions Questions Before Opening

These answers address the Terms & Conditions searches we hear most often before an account is opened. Check the full wording for the clause that applies to your situation, especially when a wallet status, verification step or local eligibility question is involved.

You can read the current Terms & Conditions on this page before opening an account. The legal page contains the account, wallet, security, policy-change and access wording used for Indonesia where local law permits.

Yes. Account access and eligibility depend on local law. You should confirm that access is permitted in your location before opening an account, and the applicable local requirement takes priority over conflicting wording.

The Terms & Conditions require you to follow the cashier instructions for DANA and QRIS, use accurate account details and check the transaction status before repeating a payment or sending another reference.

OVO and GoPay may be available through the wallet path shown in your account. The conditions require accurate wallet details, a matching account record and any verification requested for the transaction.

Incorrect details can delay account access or payment matching. Contact us through the account support route with the affected field and reference; we may request verification before correcting or discussing the record.

Use the support contact path shown in your account and identify the data you want corrected, accessed or removed. We may check your identity, then assess the request under applicable law and retention duties.

Yes, wording may change when an operational or legal requirement changes. We publish the current version on this page and may state an effective point, so check the page before continuing account activity.